evohokiFrequently Asked Questions

To reset your password, click the "Forgot your password?" link on the Member login page. Enter the email address or username associated with your evohoki account. We will send a password-reset link to that email address. Click the link and follow the on-screen instructions to create a new password. Your new password must be at least 8 characters long and include uppercase, lowercase, and at least one number. If you do not receive a reset email within a few minutes, check your spam folder or contact our support team. We will verify your identity by phone or email before issuing a reset link.

We at evohoki require two documents for KYC verification. First, a valid national ID (KTP, passport, driver's license, or equivalent). Second, a proof-of-address document dated within the last three months (utility bill, bank statement, rental agreement, or government-issued letter). Upload clear photos of both documents through your account dashboard. Do not upload blurry, partial, or expired documents. Our verification team will review your submission and notify you of the outcome via email. Most submissions are reviewed within 24 hours. Once verified, you can deposit and withdraw without further KYC holds.

Deposits via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet carry no fee from evohoki. Bank transfers via mobile banking, local payment, online payment, and e-wallet may include a small fee, depending on your bank's policy. Withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment incur no fee from us; your payment provider may charge a small amount. Withdrawals to bank accounts (online payment, e-wallet, mobile banking, local payment) via virtual account (VA) are fee-free from evohoki. Before you deposit, review your payment provider's terms. We display the final amount you will receive before you confirm a withdrawal.

We at evohoki provide a weekly cashback offer to active players. The structure is: if you place multiple bets across our sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables, or slots during a calendar week, a small percentage of your net losses for that week will be credited to your account on Monday. Cashback is credited as account balance (not a bonus code) and is withdrawable. The cashback percentage varies by account tier and activity level. You do not need to claim it; we calculate and credit it automatically. Cashback does not apply to bonus-funded bets or to live tournaments. Read the full Terms & Conditions for tier-specific rates and exclusions.

Deposit ranges depend on your payment method and account tier. online payment, e-wallet, mobile banking, local payment, and online payment typically support deposits in a range suitable for mobile-wallet users. e-wallet accepts deposits in standard increments. Bank transfers (mobile banking, local payment, online payment, e-wallet) via virtual account accommodate larger deposit amounts. Minimum and maximum limits are shown during the deposit process. Limits may vary based on your account history, verification status, and local regulations. If you need to deposit beyond the standard range, contact our support team to discuss account-tier options or alternative payment methods. All deposits are subject to verification and fraud checks.

Demo mode is available for select slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) without requiring a deposit or account login. You can access demo slots from our home page or game lobby. Demo credit is provided in-browser and resets when you leave the game. Demo mode does not reflect real-money conditions, odds, or timing. Demo slots use certified random-number generation, but settlement speed and bet limits differ from live play. Demo mode is for learning game mechanics only; winnings are not real and cannot be withdrawn. To play with real money, you must open an account, complete KYC verification, and make a deposit.

We at evohoki offer several account-control features accessible from your account settings. You can change your password, update your email and phone number, and review your transaction history. You can also download statements of your deposits, withdrawals, and game activity for record-keeping. We provide tools to block specific payment methods temporarily or permanently. You can review your account tier and any active bonuses or cashback credits. Our support team can help you freeze your account if you suspect unauthorized access. For questions about account controls or to request features beyond the standard settings, contact our support team via email or live chat.

Our support team communicates in English. We handle inquiries via email and live chat. Response times vary based on volume; we aim to reply to all messages within a few hours during business hours. For urgent issues (account security, payment delays, game disputes), we recommend contacting live chat for faster assistance. Include your account username or email, a clear description of your issue, and any relevant transaction details (deposit ID, withdrawal request number, game session). Our team will investigate and respond with a resolution or next steps. If you have feedback or complaints, you can also contact our support team to escalate to management.